Provider data according to §5 Telemedia Act
TEN31 Bank AG is a stock corporation under German law with its registered office in Ottobrunn. It is entered in the commercial register of the Munich Local Court under the number HRB 215846 and is licensed to provide banking transactions and financial services.
Postal address:
TEN31 Bank AG
Alte Landstraße 21a
85521 Ottobrunn
Phone: +49 (0) 89 809 1346-0
Fax: +49 (0) 89 809 1346-99
Email: info[at]ten31.com
VAT identification number: DE 266 693 820
Management Board: Dr. Stefan Klaßmüller / Nico Kühner
Chairman of the Supervisory Board: Michael Obermayer
Registered office of the company: Ottobrunn / Registry court: AG München HRB 215846
Supervisory authorities: Federal Financial Supervisory Authority (BaFin), Graurheindorfer Str. 108, 53117 Bonn, Germany
Further information
Complaints/ombudsman procedure
Complaints and alternative dispute resolution procedures
The customer has the following out-of-court options:
The customer may contact the Bank with a complaint. The Bank will respond to complaints in an appropriate manner, in text form (e.g. by letter, fax or e-mail).
Furthermore, the customer may at any time lodge a complaint in writing or for the record with the Federal Financial Supervisory Authority (BaFin), Graurheindorfer Straße 108, 53117 Bonn, about violations by the Bank of the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz – ZAG), Sections 675c to 676c of the German Civil Code (Bürgerliches Gesetzbuch – BGB) or Article 248 of the Introductory Act to the German Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuch – EGBGB).
Furthermore, the customer may at any time submit a written complaint to the Deutsche Bundesbank, Taunusanlage 5, 60329 Frankfurt am Main, Germany, about breaches by the Bank in relation to consumer loans and payment service contracts or send it to Postfach 11 12 32, 60047 Frankfurt am Main, Germany.
Procedure for submitting and processing complaints
Responsible for the journalistic-editorial content within the meaning of § 55 para. 2 of the State Treaty on Broadcasting and Telemedia: Matthias von Hauff
Access to the whistleblower office
If you have special knowledge, information or similar regarding internal company information and would like to pass this on confidentially, please contact BaFin’s whistleblower office. In this way, you can protect yourself as an employee or sales partner of the company in the best possible way.
Liability
TEN31 Bank AG is responsible for the content of its website in accordance with general legislation, in particular Section 7 (1) of the German Telemedia Act. All content is created with due care and to the best of our knowledge. Insofar as we refer to third-party websites on our Internet pages by means of hyperlinks, we cannot accept any liability for the topicality, correctness and completeness of the linked content, as this content is outside our area of responsibility and we have no influence on its future design. Should you consider any content to be in breach of applicable law or inappropriate, please let us know.
TEN31 Bank AG reserves the right to make changes or additions to the information provided. The content and structure of the Internet pages of TEN31 Bank AG are protected by copyright. The reproduction of information or data, in particular the use of texts, parts of texts or images, requires the prior written consent of TEN31 Bank AG. The information provided on the website does not constitute individual advice on financial or other matters and cannot replace such advice. Our employees will be happy to provide you with individual advice. The legal information on this page as well as all questions and disputes in connection with this website are subject to the law of the Federal Republic of Germany.
